Job Title: Customer Support Agent (Intern)

Venture: SPIC AND SPAN. Home & Office Cleaning

Location: Remote (GMT to GMT+3)

About Us:

SPIC AND SPAN. Home & Office Cleaning is an online marketplace platform that connects customers with professional cleaning services across selected EU countries. We facilitate access to top-notch cleaning services for homes and offices, ensuring our clients enjoy a spotless and hygienic environment provided by trusted cleaning professionals. Join our dynamic team and be a part of a growing company committed to excellence in the cleaning industry.

Job Description:

We are seeking an enthusiastic and customer-focused Customer Support Agent (Intern) to join our remote team. This internship is an excellent opportunity for individuals looking to gain hands-on experience in customer service and the cleaning industry.

Key Responsibilities:

• Assist in responding to customer inquiries via email, phone, and chat in a timely and professional manner.
• Support customers with booking services, rescheduling appointments, and managing their accounts.
• Help resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to the team to improve our services and customer experience.

Qualifications:

• Currently pursuing or recently completed a degree in a related field.