Job Title: Customer Support Manager (Intern)

Venture: SPIC AND SPAN. Home & Office Cleaning

Location: Remote (GMT to GMT+3)

About Us:

SPIC AND SPAN. Home & Office Cleaning is an online marketplace platform that connects customers with professional cleaning services across selected EU countries. We facilitate access to top-notch cleaning services for homes and offices, ensuring our clients enjoy a spotless and hygienic environment provided by trusted cleaning professionals. Join our dynamic team and be a part of a growing company committed to excellence in the cleaning industry.

Job Description:

We are seeking a proactive and detail-oriented Customer Support Manager (Intern) to join our remote team. This internship is an excellent opportunity for individuals looking to develop their management skills and gain experience in customer support and the cleaning industry.

Key Responsibilities:

• Assist in overseeing the customer support team and ensuring high-quality service.
• Help in managing and resolving complex customer inquiries and issues.
• Support in training and mentoring customer support agents.
• Collaborate with other departments to improve customer experience and service delivery.
• Maintain accurate records of customer interactions and team performance.
• Analyze customer feedback and provide actionable insights to improve services.
• Assist in developing and implementing customer support policies and procedures.